All Owl users have access to Owl Support via the Support Button located in the bottom right hand corner of the Owl Outcomes site.
Here you can click "Leave us a message" and create a ticket via this form which sends an email to our Customer Support team.
You may also reach out directly via email at firstname.lastname@example.org
To view responses to your ticket you will need to register and log into Owl’s Support. To do so go to https://support.owl.health/hc/en-us and click on Sign In in the upper right hand corner. On the next screen you have the option to sign in if you are already registered or to Sign Up if you are not:
To register you will need to enter your name and email, it needs to be the same email address you used to email in a ticket. Once you submit an email will be sent to you to verify your email address and to set up a new password. The email is sent from email@example.com and will have the subject “Create a password for Owl”.
Once you have registered head back to https://support.owl.health/hc/en-us and log in. To view responses, reply, or submit new tickets click on your name in the upper right and click on My Activities:
This will take you to your secure portal where you can see your tickets you have submitted or tickets you have been CC’d on.